Frequently asked questions

Almost always this means the account is private. LevelForge reads only what the platform publishes publicly — we never ask for your password — so if your profile or your game data is hidden, the lookup finds nothing. Make the account public, then look it up again in Settings → Link platforms.

Steam

Profile → Edit Profile → Privacy Settings. Set both "My profile" and "Game details" to Public, and leave "Always keep my total playtime private" unchecked — that box hides your hours even on a public profile.

GOG

gog.com → Settings → Privacy. Set your profile, your games list, and your achievements to Everyone.

PlayStation Network

Console: Settings → Users and Accounts → Privacy → Gaming | Media, and set Trophies to Anyone. The same setting is under Privacy Settings on your PlayStation account page on the web.

Xbox

account.xbox.com/Settings → Privacy & online safety → Xbox privacy → View details & customize → Profile. Set "Others can see your game and app history" to Everybody.

Riot Games

Nothing to make public. Enter your full Riot ID including the tag after the # (that tag is not always your region — use whatever appears in-game) and pick the right region.

Battle.net

Nothing to make public — you sign in through Blizzard instead of typing a username. Only US-region accounts are supported right now.

Privacy changes can take a few minutes to propagate on the platform's side. If a lookup still fails after that, double-check you're entering the right identifier — Steam accepts a username, a profile URL, or a SteamID64.

One more thing to check: a successful lookup only shows you a preview. Nothing is stored until you press Save connections.